FAQs

Shipping & Returns
Where do you ship?

We are pleased to offer complimentary Standard Ground shipping on all US orders over $50. We also ship to most international countries including Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America.

An important note for our Italian customers: Due to Italian customs regulations, all Italian orders must be 4 items or fewer and the quantity per item cannot exceed 2.

Will I have to pay duties and taxes on international shipments?

International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). You pay guaranteed landed costs at checkout; no additional fees are due upon delivery.

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:

  • The merchandise's country of origin or manufacturer
  • The merchandise classification, using a system adopted by the countries that we ship to
  • VAT rates set by the country to which the order is shipping

Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process.

What are your shipping options?

We are pleased to offer complimentary Standard Ground shipping on all US orders over $50.

STANDARD GROUND: For in stock items, please allow 1–2 business days for processing.

  • Orders shipped Standard Ground via USPS and are typically delivered in 1–3 business days after processing.
  • Orders for P.O. Boxes will be shipped via USPS and are delivered within 5–14 business days.
  • Orders for APO/FPO/DPO and US territories are delivered within 14–21 days via USPS.

EXPEDITED: For in stock items, orders placed by 1:00 p.m. EST Monday–Friday will be processed and shipped the same day. Orders placed after 1:00 p.m. EST will be processed and shipped the next business day.

  • Orders shipped via Expedited are delivered 1–2 business days after the order was shipped.
  • Orders for P.O. Boxes, APO/FPO/DPO and US territories are not eligible for Expedited service. Expedited shipping does not include Sunday delivery.

Furtuna Skin ships to most international countries including Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America. We offer UPS Worldwide Express shipping internationally, and duties and taxes will be pre-paid and collected during checkout.

An important note for our Italian customers: Due to Italian customs regulations, all Italian orders must be 4 items or fewer and the quantity per item cannot exceed 2.

Orders are typically processed in 1–2 business days and should arrive within 15 business days. Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery.

What should I do if my package was stolen or lost in transit?

Please reach out to our Customer Experience Team at contact@furtunaskin.com, and we’ll ensure you get your products ASAP.

My tracking shows delivered, but my order has yet to arrive. What can I do?

Please reach out to our Customer Experience Team at contact@furtunaskin.com, and we’ll ensure you get your products ASAP.

When will my order ship?

Our packages are assembled by hand, usually within 24 to 72 hours.

Please note that orders placed on Fridays after 1 P.M. PT will be processed the following Monday.

The shipping transit times listed at checkout do not include assembly/processing time.

What is your return policy?

We want you to love your purchase.

If you are not fully satisfied, we accept returns on products that are at least half full within 30 days of the original purchase date.

Please note:
• Returns are accepted for refunds only (no exchanges)
• International orders are final sale and not eligible for return

If you are a consumer in the European Union, EU consumer protection laws allow you to request a refund of your purchase within 14 days of receiving your order. To exercise this right, please contact our Customer Experience Team at contact@furtunaskin.com within 14 days of the delivery date.

To start a return, please email our Customer Experience Team at contact@furtunaskin.com and include your order number.

If your return meets our policy requirements, we will provide a complimentary return shipping label.

Do you support international returns?

All International orders are final sale. We do not accept returns or exchanges for items shipped internationally.

How do I request a return?

To initiate a return, reach out to our Customer Experience Team at contact@furtunaskin.com and one of our team members will follow up with you with instructions.

I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Furtuna Skin, we are not able to process a return.

However, if you have specific questions please email us at contact@furtunaskin.com and we’ll be happy to assist you.

Orders, Accounts, & Billing
How do I change or cancel my order?

Our fulfillment system is set up to process quickly so that our customers get their products ASAP. Because of this, editing an already placed order isn’t possible at this time. If you’d like to cancel your order, please send our Customer Experience Team a message immediately —email contact@furtunaskin.com — and we’ll do our best to either cancel the order or, if it’s too late to cancel, help you get a refund on any product you don’t want to keep.

I'm having trouble logging into my account. Can you help?

If you can’t remember your password, you can click on the Forgot? button on the login screen and an auto-email will be sent to you to reset your password. You can also email contact@furtunaskin.com and we can reset it for you.

What forms of payment do you accept?

We accept all major credit cards and debit cards. We also accept PayPal. Unfortunately, we are unable to accept prepaid gift cards, checks, or money orders.

Ingredients & Sourcing
How do you go about sourcing the ingredients for your skincare products?

We adhere to uncompromising sourcing standards that mirror those of our own organic Sicilian farm, La Furtuna. Once untouched for centuries, its soil has been carefully revitalized using byproducts from our mill, creating a natural closed-loop system in which the entire ecosystem thrives. We extend these same principles to every partner we work with, prioritizing natural irrigation, pesticide-free land, and protective buffer zones that guard against drift. Above all, we seek out a family of producers and growers who are true artisans, those with multigenerational heritage and a deep commitment to reviving time-honored, old-world methods.

Do you sustainably source your ingredients?

Yes. We source in a sustainable way that respects the natural ecosystem and protects biodiversity. We take only what we need — just enough so plants can continue to flourish. We never use endangered species or deplete natural resources. We never damage the environment or leave a trace.

Are all of your ingredients organic?

Most of our ingredients are organic as we source the majority of them from our certified organic farm in Sicily. This is quite unusual as wild-foraged ingredients don’t always have the added status of certified organic. Our ingredients have been grown with no pesticides used within 100 miles and on land that hasn’t been cultivated in over 100 years. Our oil-based products are 100% organic. We strive to go beyond organic with many ingredients of even more potent quality because they are wild-foraged plants. Some ingredients cannot be categorized as organic only because they’re not agricultural, including water and minerals like those found in volcanic ash.

Do all of your ingredients come from your La Furtuna Farm in Sicily?

We source wildly potent ingredients from all over the world according to a strict selection protocol. Currently, a large majority of ingredients come from La Furtuna Farm, which is part of our origin story and source of inspiration.

What makes the land of La Furtuna Farm so special?

Our La Furtuna Farm is a certified organic farm in Sicily. It holds a biodiversity of plants, with more than 12,000 olive trees (some of which are from 600 to 1,500 years old), 500 unique plants, 50 medicinal wild herbs, and archeological remains from 2000 B.C. The extensive unspoiled landscape offers different elevations and microclimates to allow different plants to thrive. Pure mineral spring waters nourish the plants with a reservoir of nutrients. The soils are enriched with clay, limestone, and sandstone, imbuing the plants and trees with a unique mineral complexity. The plants here are exceptionally potent and pure because the land has been undeveloped for more than 400 years and the air is clean and pollution free. Pasquale “Mimmo” Marino, our chief botanist and ecologist, revitalizes endangered plant species near extinction.

What are wild-foraged ingredients?

Wild-foraged botanicals grow in the wild, and we forage them in their own natural habitat. Without any human intervention, these plants have to fend for themselves against environmental stressors, which forces them to become stronger and more resilient. They develop extra-potent nutrients to defend themselves. Through our innovative methods, we are able to pass those benefits onto skin.

What is an Extremophyte™ plant?

Extremophyte plants are “survivalist” botanicals that overcame harsh and extreme environmental conditions — such as severe winds, heat, snow, volcanic eruptions, and droughts — and became stronger in the process. Through natural adaptation, they evolved into wildly potent Extremophyte plants, boasting superpowers and supercharged nutrients. With our innovative methods, we are able to harness their nutritional powers.

What is an Exclusive Bioactive?

Bioactives have the power to transform skin on a profound level. All of our products contain bioactives from our wildly potent ingredients. And some are so rare to the industry, they’re found only in our skincare. Our Exclusive Bioactives are ethically sourced, unique natural ingredients that drive results. A bioactive is considered exclusive to Furtuna Skin by virtue of one of these qualities: its debut in skincare; its limited availability and our exclusive access to it; or its unparalleled Extremophyte potency that can’t be reproduced.

How do you test your ingredients for potency, including antioxidant levels?

To test antioxidant levels for skincare products, we worked with a top lab associated with a prestigious Ivy League university. They evaluated the intracellular antioxidant potential of our plant complexes to determine their protective antioxidizing benefits that are specific to skin. This is a far superior method to food-based ORAC ratings, which have less relevance since antioxidants work differently on skin than on the digestive system.

What kind of system do you use to deliver your bioactive ingredients?

We use two types of delivery systems, oil and water based, because some nutrients are oil soluble and others are water soluble and need to be formulated accordingly.

-Vitamins A, D, E, and K, for example, are oil soluble and can be delivered only in oil, so we use our extra virgin olive oil as the delivery system.

-Vitamins B and C, for example, are water soluble and can be delivered only in a water immersion, so we use hydroglycerin for the delivery system.

-To ensure that skin gets complete balanced nutrition, we developed an interlocking approach that reunites the oil and water components through science and/or skincare rituals.

General Product Questions
Why does my product look different compared to my last order?

Due to the natural, potent ingredients within our formulas, color variations from batch to batch might be experienced. Since we don't use artificial colors, the natural and organic plants used in our products vary in color, resulting in natural variations that we fully embrace.

Are Furtuna Skin products tested on animals?

We never test on animals. We value the health and well-being of our planet and all its living creatures. Our products and ingredients are certified cruelty-free by PETA. They have verified that Furtuna Skin and its sources do not conduct, commission, or pay for any testing on animals for ingredients, formulations, or finished products.

Are Furtuna Skin products safe to use during pregnancy?

Although our products comply with cosmetic safety regulations, we recommend consulting with your healthcare professional prior to use if you have any concerns.

How are Furtuna Skin products different from other beauty brands?

Furtuna Skin is different from other clean beauty brands because:

1. We debut efficacious botanicals rarely used in skincare like our Anchusa azurea for it's wildly potent benefits.

2. Our onsite expert Botanist select a curation of wild-foraged, organic botanicals from their natural untouched habitat. Many brands use ingredients that are either wild foraged or organic but not both. If they use organic, the ingredients are cultivated and tend to be less potent than wild.

3. Our Soundbath method used to process our wild-foraged botanicals is uniquely innovative in the skincare space. We use a fast soundwave extraction process to protect the nutrients, efficacy, and potency of our ingredients. Others tend to rely heavily on harsh chemical solvents or high heat extraction processes that compromise the integrity, efficacy, and potency of the ingredients.

4. Our methods are uniquely innovative. We use a fast soundwave extraction process to protect the nutrient potency of our ingredients. Others tend to rely heavily on harsh chemical solvents or slow, outdated technology that can over-process and damage the ingredients. All of our wild-foraged botanical extracts are tested for their skin-specific antioxidant benefits and potency.

5. We formulate with a curated blend of wild-foraged botanicals to create nutrient-dense complexes to achieve high performance formulas with transformative results.

6. Our proprietary complexes, wild-foraged ingredients, and formulas are exclusive to Furtuna Skin and can not be replicated.

What is the true cost of top-performing organic skincare?

Our customers recognize that by paying a premium price, they are afforded the highest-performing options in skincare and the cleanest formulas to avoid exposure to harsh chemicals. From foraging to formulating, sourcing to testing, we uphold “Ten Commitments” to create high-potency products that are worth everything to skin.

THE TEN COMMITMENTS:

1. We follow a strict sourcing protocol that mirrors the standards of own certified organic La Furtuna Farm, in which, for example, the land must be untouched and irrigated by natural streams.

2. We hand-pick and forage our Farm plants to protect the raw materials from damage.

3. We source rare and uniquely powerful botanicals in an eco-sustainable way.

4. We use the Soundbath Extraction Method to maximize the potency of ingredients and ensure a consistent, reliable output versus methods that are slow and outdated or that depend on harsh solvents.

5. We formulate with costly concentrations of bioactive ingredients. We never use fairy-dust “marketing” ingredients or fillers.

6. We craft our own antioxidant-rich olive leaf water and olive oil infusions in-house to use as delivery system bases for our formulas instead of mass-produced, synthetic bases.

7. We use special UV-coated bottles to prevent the degradation of potency for utmost performance.

8. We transport by air to protect the potency of botanical materials throughout the product journey.

9. We work with top testing labs to guarantee safety and potency, including hypoallergenic and ocular tests and antioxidant studies specific to skin.

10. We engage world-class experts, from botanists to biochemists, to create hyper-performant, breakthrough products.

What is the shelf life of the products?

Our skincare products uses naturally sourced botanicals and wild-foraged ingredients. For the maximum performance and efficacy, we recommend using the product within the specified shelf life on the component and outer carton after opening.

Is any fragrance added to Furtuna Skin products?

Furtuna Skin products do not contain any synthetic fragrances. Instead, we use naturally sourced botanicals and essential oils to provide our formulas with a beautiful aroma. Unless specifically stated otherwise, all of our scents are gentle and mild and won’t interfere with your perfumes or natural body scents.

Are your products vegan?

Yes. Our current product offerings are vegan and do not contain animal or animal-derived ingredients. Any non-vegan products we may make in the future will be clearly labeled as cruelty free, but not vegan.

Are the products gluten-free?

Yes. We only source and formulate our finished products with ingredients that are certified gluten-free.

Do your products contain parabens?

No, they do not.

Do you use any chemicals?

We avoid the use harsh chemicals in our products. We created our No Grazie List which outlines the ingredients that are not found in our products which includes the European Union’s list of over 1,300-plus banned substances. We formulate with naturally derived ingredients, many of which come from our own organic farm in Sicily. We do not use synthetic fragrances because they contain harsh chemicals.

What is the Soundbath™ Extraction Method, and how does it affect the product?

Our Soundbath Extraction Method allows us to protect the potency of the ingredients without harsh chemicals. The pioneering extraction process was first used by the pharmaceutical industry. It uses the energies of sound and low temperatures to extract the nutrients, vitamins, and antioxidants from the botanicals. Our Soundbath Extraction Method prevents over-processing and eliminates the need for harsh solvents. Full nutrient potency is preserved, resulting in a more effective and concentrated product. Also, using the Soundbath Extraction Method eliminates much of the complexity associated with botanical ingredients because it captures more predictable levels of the bioactive ingredients.

What are skincare pillars?

When you’re building a skincare routine with multiple steps, the best way to decide which products to use is to think in terms of pillars. Pillars represent the fundamental needs of skin that must be met by every great skincare routine: prepare, treat, hydrate, and enrich. Pillars can be customized to changing needs, can go in different orders, and can be used several times during a routine.

What is a typical skincare regimen with your products?

We have designed the ideal skincare routine with pillars to prepare, treat, hydrate, and enrich skin. Our skincare ritual is based on a professional pillar approach to give you transformative results. The Micellar Essence falls into the Prepare pillar to cleanse, tone, and soothe the skin for a radiantly bright complexion. Next, apply the Face and Eye Serum to Treat the face and eye area with a concentrated dose of powerful botanical nutrients. Then layer on the Biphase Oil to Hydrate skin. Lastly, apply the Replenishing Balm to Enrich your ritual with a luxurious extra layer of care for stressed skin.

Product Formulations
Are your products all plant based?

Currently, all of our products are plant based, but there are some cruelty-free, animal-derived ingredients that we may introduce in the future.

Are your products suitable for all skin types?

Our products have been formulated and developed for all skin types including sensitive skin. Please reference the product page for individual skin needs and concerns.

What is proprietary to Furtuna Skin?

All of our formulas are proprietary because they contain wild-foraged botanical complexes that are unique to Furtuna Skin, such as the Splendore Anchusa Complex, 360° Exposome Defense Complex, Wild-Foraged Replenishing Complex, Longevità Naturale Preservative System, Eye Revitalizing Complex, and Circadian Rhythm Complex.

What is the Splendore Anchusa™ Complex, and what does it do for skin?

Splendore Anchusa Complex is a high‑potency, wild‑foraged phytoactive complex developed to enhance overall formula efficacy for visibly glowing, resilient, and replenished skin. Powered by the hero ingredient, Anchusa azurea plant, rich in protective antioxidants that help neutralize oxidative stress. This concentrated extract is supported by bioactive botanicals: collagen‑supporting Chicory Root, Vitamin E-packed asparagus, hydrating beets, and moisture barrier-boosting mallow.

What is 360° Exposome Defense™ Complex, and what does it do for skin?

Everyday exposure to light pollution and free radicals is stealing skin’s vitality. The term “exposome” is defined as the cumulative effect of these exposures over a lifetime. To protect skin against these environmental challenges, we created 360° Exposome Defense, a proprietary complex inside our Due Alberi Biphase Moisturizing Oil. The wild-foraged blend of high-antioxidant plants — including lutein-rich calendula flower, dog rose, grape vine and poppy— helps shield skin against digital blue light pollution, free radicals, UV, and air pollution.

What is Wild-Foraged Replenishing Complex, and what does it do for skin?

Behind the restorative benefits of our Replenishing Balm is a proprietary plant complex that helps soothe stressed skin. The wild-foraged Extremophyte plants in the formula are loaded with phyto-nutrients, phyto-ceramides, and antioxidants to help restore the skin’s natural moisture barrier and build resistance.

What is Longevità Naturale™ Preservative System, and what does it do for skin?

Longevità Naturale Preservative System is our proprietary natural blend of wild-foraged botanicals from the same plant community, such as poppy, chicory, and nettle. The broad-spectrum antimicrobial efficacy of this plant combination allows us to minimize the levels of preservatives added to our formulas. Additionally, the potent antioxidant properties of these plants prolong the product shelf life and promote the vitality and resilience of skin.

Face & Eye Serum
Why a Face & Eye Serum?
The eye area often shows visible changes first, so we created a dual-use formula designed to care for both the face and the delicate eye contour in one seamless step.

This serum features concentrated botanical actives often reserved for eye treatments, delivering the same elevated level of care across the entire face. Hydrating and antioxidant-rich ingredients work to visibly smooth, illuminate, and support a more lifted appearance.

The fragrance-free, ophthalmologist-tested formula makes it suitable for use on both areas.
Can I use the serum instead of my eye cream?
Yes. The formula is designed to perform beautifully on its own across both the face and eye area.

If additional moisture is desired, it layers seamlessly with an eye cream or moisturizer.
How quickly will I see results?
Skin appears smoother, lifted, and naturally luminous shortly after application. With consistent use, texture looks more refined, puffiness appears reduced, and fine lines are visibly softened over time.
Should I use this product at night? Or during the day under makeup?
Use Face & Eye Serum morning and night.

Under makeup, allow the serum to fully absorb before application. Because cosmetic formulas vary, testing compatibility is recommended to ensure optimal layering.
What skin type is this serum good for?
Face & Eye Serum is formulated for all skin types, including dry, combination, and oily skin.

Its lightweight, fast-absorbing texture delivers hydration without heaviness, making it well suited for both early signs of visible aging and more mature-looking skin.
What’s the difference between serum and face oil?
Although often grouped together, serums and face oils serve distinct roles within a ritual.

A serum delivers concentrated, fast-absorbing hydration and active botanicals that support visible smoothness, tone, and resilience.

A face oil is richer and primarily oil-based, helping seal in moisture and reinforce the skin barrier.

Used together, they create layered support for a balanced, luminous complexion.
Can I use Face & Eye Serum on my eyelids?
Yes. The fragrance-free, non-irritating formula is suitable for the extended eye area, including under the eyes and over the lids.

Apply gently and avoid direct contact with the eyes.
Can I use Face & Eye Serum with retinol or active treatments?
Yes. Face & Eye Serum may be layered with retinol or other active treatments.

Apply lighter textures first and allow each layer to absorb fully. When introducing new actives, incorporate gradually to help maintain skin comfort and balance.
Should I apply Face & Eye Serum before or after moisturizer?
Face & Eye Serum should be applied after cleansing and before moisturizer.

Because it has a lightweight texture, it absorbs quickly and prepares the skin for subsequent layers.
Biphase Moisturizing Oil
How quickly will I see results?
Skin appears visibly plumper and more nourished immediately after application.

With consistent use, firmness and resilience continue to improve as the formula supports the skin’s natural renewal processes. For amplified results, pair with Face & Eye Serum.
Should I use Biphase Moisturizing Oil instead of a moisturizing cream?
Biphase Moisturizing Oil can be used in place of a traditional cream or layered within your routine.

When layering, apply over a lightweight moisturizer or under a richer cream, sunscreen, or pure oil, depending on your skin’s needs.
What products can Biphase Moisturizing Oil replace?
Because it delivers both water-soluble and oil-soluble nutrients, Biphase Moisturizing Oil can replace a moisturizing cream or a pure facial oil, streamlining your routine without sacrificing performance.
Will a biphase formula feel heavy on my skin?
No. Biphase moisturizers are designed to feel lightweight and absorb without a greasy or sticky finish, providing hydration and nourishment with a refined, luminous texture.
Can a biphase oil simplify my skincare routine?
Yes. By combining water-soluble and oil-soluble nutrients in one formula, our Biphase Moisturizing Oil can streamline your routine, reducing the need for separate hydrating serums and facial oils.
Why does a biphase formula need to be shaken?
Before use, the two layers in a biphase formula are distinct: one water-based and one oil-based. Shaking blends these phases into a fine emulsion so you experience both hydration and nourishment in one application.
What does “exposome” mean?
Exposome is a term from environmental health research describing the cumulative impact of daily environmental stressors over time.

Our 360° Exposome Defense™ Complex is designed to help support skin against these modern environmental challenges.
What does digital blue light do to skin?
Prolonged exposure to high-energy visible blue light may contribute to visible signs of aging, such as uneven tone and the appearance of fine lines.

Digital devices including phones and computers emit this type of light as part of everyday life.
What does Biphase Moisturizing Oil smell like?
The formula is intentionally subtle in scent. A delicate magnolia oil note may be detected upon application, but it remains soft and understated.
What is a biphase?
A biphase formula contains two concentrated layers of active ingredients that remain separate until blended by shaking.

This format allows both water-soluble and oil-soluble nutrients to coexist in one formula, delivering the benefits of two delivery systems in a single step.
Micellar Cleansing Essence
What’s the difference between traditional micellar water and this Micellar Cleansing Essence?
Traditional micellar water is designed simply to cleanse. This formula goes further.

Powered by our proprietary olive leaf water and nourishing botanicals, it combines gentle micellar cleansing with the pH-balancing benefits of a toner and the nutrient density of an essence.

It purifies without soap, helps refine the look of pores, clarifies excess oil, and helps support skin’s natural balance, without alcohol or oil-stripping ingredients.
Why is this called Micellar Cleansing Essence instead of micellar water?
While it has the light, fluid texture of micellar water, it is formulated with the concentrated nutrients and light hydration of an essence. The result is a weightless formula that elevates cleansing into a treatment step.
Will I need to rinse it off?
No. Micellar Cleansing Essence gently removes impurities and excess oil without the need for rubbing or rinsing. Skin is left fresh, balanced, and comfortably clean.
Can I use it as a makeup remover?
It effectively removes light makeup and daily surface buildup. Because the formula is intentionally free of aggressive makeup-dissolving agents that may irritate sensitive skin, heavy or long-wear makeup is best removed with a dedicated cleanser like our Cleansing Oil Balm.
Should I use this product alone or with another cleanser?
For a streamlined routine, Micellar Cleansing Essence can be used alone, morning and night.

The gentle, non-stripping formula also pairs seamlessly with other cleansers. When wearing heavy makeup or sunscreen, begin with a makeup-removing cleanser like our Cleansing Oil Balm, then follow with Micellar Cleansing Essence to purify and rebalance.

If skin feels particularly dry, use this in the morning and a cream cleanser in the evening.
What skin type is this cleanser good for?
Micellar Cleansing Essence is suitable for all skin types and is especially well suited for dry or sensitized skin.

Its gentle, hydrating base features our exclusive organic olive leaf water and wild-foraged organic Anchusa azurea to help soothe, comfort, and support the skin barrier while cleansing.
How quickly will I see results?
Skin looks fresh and radiant immediately after cleansing. With consistent use, tone appears more even and skin feels more comfortable over time.

Formulated with antioxidant-rich olive leaf water and nourishing Anchusa azurea, this gentle cleanser supports the skin as it purifies, leaving natural oils intact so it feels refreshed, never stripped.
What are the delicate botanical fibers I see in the formula?
We’re glad you noticed.

These are nutrient-rich plant fibers from Anchusa azurea flower petals and our Furtuna olive leaf. Because we use a gentle Soundbath™ extraction process to preserve botanical integrity, you may occasionally see these natural elements suspended in the essence.

They are a natural expression of the formula’s botanical potency. Simply shake gently before applying for even distribution.
Is Micellar Cleansing Essence alcohol-free?
Yes. The formula is free from alcohol and oil-stripping ingredients, helping maintain comfort and balance while cleansing.
Transformation Set
How quickly will I see results?
Skin often appears more radiant and refreshed shortly after use. With consistent application, tone looks brighter within days, and skin appears firmer and more resilient over time.

The Transformation Set is designed to support visible improvements through daily use.
Will I see visible changes using just these three products?
Yes. When used consistently, these three essentials work together to cleanse, treat, and nourish the skin in a streamlined ritual.

For many, this focused approach is enough to visibly improve brightness, smoothness, and overall skin vitality.
Should I use all three products in the morning and at night?
Yes. The Transformation Set is designed for both morning and evening use.

If wearing makeup, allow each layer to fully absorb before applying cosmetic products to ensure optimal compatibility.
Can I use other products alongside the Transformation Set?
Yes. The Transformation Set provides a strong foundational ritual and may be layered with additional targeted treatments as desired.

Introduce new products gradually to ensure compatibility and maintain balance within your routine.
Replenishing Balm
Can Replenishing Balm support compromised, sensitive, or stressed skin?
Replenishing Balm is formulated to comfort and support skin that feels dry, reactive, or environmentally stressed.

The hypoallergenic, non-comedogenic formula features exclusive bioactives with a long history of use in soothing the skin and reinforcing the natural moisture barrier, helping support balance and visible resilience.
How quickly will I see results?
Skin feels comforted and deeply nourished immediately after application.

With consistent use, the complexion appears smoother, brighter, and more resilient over time as the moisture barrier remains supported and replenished.
When should I use this product? Is it for everyday use?
Replenishing Balm may be used daily.

Apply at night as a restorative treatment, or whenever skin requires additional nourishment and protection. It is also well suited for facial massage. Due to its rich texture, it is not recommended under makeup.
Should I use Replenishing Balm instead of a moisturizing cream?
Replenishing Balm may replace a traditional moisturizing cream or be layered over one for enhanced nourishment.

As a water-free, nourishing face balm, it helps seal in hydration and reinforce the skin’s natural barrier, making it especially beneficial when skin feels depleted or exposed to environmental stress.
What’s the difference between a balm and a cream?
A balm is water-free and composed primarily of concentrated oils and butters, while a cream contains both water and oil in a lighter emulsion.

Because of this composition, a balm delivers more intensive nourishment and helps reduce moisture loss from the skin’s surface, making it ideal for dry or compromised skin.
Can I use Replenishing Balm on other areas?
Yes. This blue balm may be applied to chapped lips, cracked elbows, razor irritation, or any area experiencing dryness.

It is also well suited after professional treatments and can be used as a targeted mask or spot treatment when skin needs additional comfort.
I don’t have problem skin. Can I still use it?
Absolutely. Replenishing Balm is not only restorative, it is also protective and supportive.

It enhances healthy-looking skin at every stage, delivering essential nutrients that improve comfort, glow, and overall resilience.
Obsidian Gua Sha
What is facial Gua Sha?
Facial Gua Sha is a traditional massage technique that uses a smooth stone tool to gently glide across the skin in sculpting strokes.

Rooted in ancient East Asian practices, modern facial Gua Sha focuses on encouraging healthy-looking circulation, releasing facial tension, and supporting a lifted, radiant appearance. When performed consistently, it helps enhance skin’s natural vitality and glow.
What are the benefits of facial Gua Sha?
Facial Gua Sha helps:

• Encourage healthy-looking circulation
• Reduce the appearance of puffiness
• Relieve facial tension
• Support smoother-looking contours
• Enhance visible luminosity

Immediately after use, skin may appear lightly flushed and refreshed. With consistent practice, the complexion appears more sculpted, toned, and balanced over time.
What makes obsidian ideal for Gua Sha?
Obsidian is a naturally occurring volcanic glass formed from rapidly cooled lava. Its smooth, dense surface makes it well suited for controlled, glide-focused massage techniques.

Traditionally associated with grounding properties, obsidian is prized for its durability and elegant, sculptural weight, making it an exceptional material for facial massage rituals.
How do I hold my Gua Sha stone?
Hold the clean stone at approximately a 15° angle against the skin. Support the tool with your thumb underneath and fingers resting gently on top, allowing it to glide without dragging.
How much pressure should I use?
Pressure should always be gentle and controlled. The strokes should never feel painful.

Temporary flushing may occur and typically subsides within minutes.
How quickly will I see results?
Skin often appears more refreshed and luminous immediately after use. Puffiness may appear reduced and facial contours more defined.

With consistent practice, skin appears smoother and more sculpted over time.
When and how often should I use Gua Sha?
Gua Sha may be performed in the morning, evening, or whenever you want a restorative ritual.

For best results, practice at least three times per week. Daily use is encouraged, but once per day is sufficient.
Where can I use Gua Sha?
Facial Gua Sha is most commonly performed on the face and neck. The tool may also be used on the body or scalp with appropriate glide and technique.
What skincare should I use with Gua Sha?
Always begin with cleansed skin and a clean stone.

Apply a serum followed by a nourishing oil or balm to provide adequate slip. The tool should glide smoothly across the skin without pulling.

For optimal glide, pair with Biphase Moisturizing Oil or Replenishing Balm to ensure a smooth, uninterrupted stroke.
Can I use Gua Sha around the eyes?
Yes, with light pressure and proper glide.

After applying eye cream, use gentle sweeping motions under the eyes and along the brow bone. Movements should be slow and controlled, avoiding excessive pressure.
When should I avoid Gua Sha?
Do not use Gua Sha over open wounds, active irritation, or areas of discomfort.

If you are prone to broken capillaries, consult a skincare professional before incorporating facial massage into your routine.
How do I clean my Gua Sha stone?
Clean your stone before each use with warm water and a gentle cleanser. Pat dry thoroughly before storing.
Eye Revitalizing Cream
What makes Eye Revitalizing Cream different?
Eye Revitalizing Cream combines rare, sustainably harvested botanicals with advanced extraction methods to deliver refined, comprehensive care to the delicate eye area.

The formula features proprietary complexes derived from wild-foraged Sicilian botanicals, including Nigella damascena and lilac stem cells, selected to help brighten and revitalize the look of tired skin.

Its multi-pathway approach supports hydration, visible firmness, and luminosity within one comprehensive formula.
Do I need a dedicated eye cream, or can I use my moisturizer?
The skin around the eyes is thinner and more delicate than the rest of the face, making it more prone to visible dryness, fine lines, and puffiness.

A dedicated eye cream is designed to be gentle, ophthalmologist-tested, and appropriate for the extended eye area. Incorporating a targeted eye treatment into your ritual can help improve the look of fine lines, puffiness, and dark circles.
Is Eye Revitalizing Cream safe for the entire eye area?
Yes. The formula is ophthalmologist-tested and suitable for use on the extended eye area, including under the eyes, over the lids, and along the brow bone.

It is free of synthetic fragrance and mica, which can be irritating to sensitive skin.
Can I use Eye Revitalizing Cream morning and night?
Yes. Apply morning and evening for optimal results.

The formula contains caffeine to help reduce the appearance of puffiness and layers smoothly under makeup. At night, a slightly more generous layer may be applied for added nourishment.
How quickly will I see results?
The eye area appears smoother and more hydrated immediately after application. With consistent use, fine lines, puffiness, and dark circles visibly improve over time.
What concerns does this eye cream target?
Eye Revitalizing Cream targets common eye-area concerns, including:

• The appearance of fine lines
• Puffiness
• Dark circles
• Visible dryness
• Loss of firmness

Its comprehensive approach supports a brighter, smoother, more revitalized look.
What causes puffiness under the eyes?
Puffiness may be influenced by sleep patterns, fluid retention, environmental exposure, and natural aging.

Eye Revitalizing Cream is designed to help reduce the appearance of puffiness for a more refreshed and sculpted look.
What causes dark circles?
Dark circles may be influenced by genetics, uneven tone, environmental exposure, or fatigue.

Eye Revitalizing Cream is formulated to help brighten and visibly improve the look of dark circles over time.
Can I use it with Face & Eye Serum?
Yes. Apply Face & Eye Serum first, then layer Eye Revitalizing Cream over it. The two formulas are designed to complement one another, delivering layered hydration and targeted support.
Triple Active Exfoliator
What makes Triple Active Exfoliator different from other exfoliators?
Triple Active Exfoliator combines three complementary exfoliation methods in one balanced formula — enzymatic, chemical, and physical — creating a comprehensive face exfoliator in a single step.

This multi-pathway approach helps refine buildup, improve the look of uneven texture, and enhance visible radiance without relying on overly aggressive abrasion.
Is this a physical or chemical exfoliator?
Triple Active Exfoliator features a hybrid approach.

It combines fruit enzymes and gentle acids to help dissolve surface buildup, along with finely milled physical exfoliants to polish and refine the skin’s surface.

The result is a more comprehensive yet controlled exfoliation experience.
How often should I use Triple Active Exfoliator?
Use 1–3 times per week, depending on your skin type and sensitivity.

Those with more resilient skin may use it up to three times weekly, while sensitive skin types may prefer once weekly. Always follow with hydration and daily sun protection.
Is this a suitable face exfoliator for sensitive skin?
Yes, when used as directed.

This balanced formula is designed to refine texture while helping maintain skin comfort. If you have highly reactive skin, begin once weekly and increase gradually based on tolerance.

Avoid use on compromised or irritated skin.
Will it help with dull skin and uneven texture?
Yes. By dissolving buildup and refining the skin’s outer layer, Triple Active Exfoliator supports smoother-looking texture and enhanced radiance.

With consistent use, skin appears brighter and more even.
Does exfoliating help minimize the appearance of pores?
Exfoliation helps clear surface debris and excess buildup that can contribute to the look of enlarged pores.

With regular use, skin appears smoother and pores look more refined.
Can I use this with retinol or active treatments?
Yes, but avoid layering on the same evening.

If using retinol or other potent actives, alternate nights to maintain skin comfort. Always monitor how your skin responds and adjust frequency as needed.
Will my skin purge when using this exfoliator?
Some individuals may experience temporary adjustments as skin adjusts to exfoliation. However, Triple Active Exfoliator is formulated to support balanced exfoliation rather than aggressive resurfacing.

If irritation occurs, reduce frequency.
Should I moisturize after using this product?
Yes. After exfoliating, follow with a hydrating serum and moisturizer to replenish comfort and support the skin barrier.
I notice a darker green liquid in my Triple Active Exfoliator. Is this normal?
Yes. What you’re seeing is the organic olive leaf water and olive oil naturally settling within the cream base, which also contains organic fruit enzymes and acids.

This can occur due to the high concentration of active botanical ingredients and is a normal characteristic of the formula. The nutrient profile and performance remain unchanged.

Using a clean metal spatula, gently stir to recombine before application.
Triple Olive Lip Polish & Olive Lip Butter Balm
In what order should I use the Lip Renewal Duo?
Begin with Triple Olive Lip Polish to gently smooth away dry surface buildup. Rinse or wipe clean, then follow with Olive Lip Butter Balm to replenish moisture and comfort.

Used together, this two-step ritual helps smooth and condition the lips for a softer, more refined finish.
Are the Lip Renewal Duo products flavored?
No. Neither formula contains artificial flavor.

Triple Olive Lip Polish has a subtle natural sweetness from plant-derived sugars used in the exfoliating blend. Olive Lip Butter Balm has no added flavor and only a delicate, natural scent from its botanical ingredients.
Are the Lip Renewal Duo products vegan?
Yes. Both formulas are made entirely with plant-based ingredients.
Are the Lip Renewal Duo products nut-free?
The formulas contain shea butter and kokum butter. While these are not classified as common tree nuts, individuals with severe nut allergies should review the full ingredient list and consult a healthcare professional if needed.
Can I apply these products around the lip line?
Yes. Both formulas may be used on the lips and along the lip line to gently smooth and condition dry skin.
Auto-Replenishment
How does auto-replenishment work?

When you subscribe to auto-replenishment for a product, you receive 15% off plus free shipping on orders of $50 or more. You also have the flexibility to change delivery dates, skip upcoming shipments, adjust your delivery frequency, and edit your shipping and billing information directly from your account. It’s the perfect way to maintain your Furtuna Skin rituals without interruption—simply check the "Save 15%" button next to your favorite products. At this time, auto-replenishment is only available to customers in the United States (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories).

Do discount codes combine with auto-replenishment?

Discounts and promotional offers cannot be used with auto-replenishment orders. This includes rewards associated with the La Famiglia loyalty program and limited time offerings.

Will auto-replenishment orders earn points for the La Famiglia loyalty program?

Yes! La Famiglia members receive 1 point for every $1 spent on eligible purchases on furtunaskin.com, including auto-replenishment orders. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time. All points are pending until your auto-replenishment order ships, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

Where do I find information about my current plan?

All of your subscription account information can be found in your primary Furtuna Skin account portal. Simply log into your account and hover over "My Account" > "Manage Subscriptions".

How do I make changes to my auto-replenishment order?

Log into your account, hover over "My Account" > "Manage Subscriptions", and then select the edit button next to the subscribed product you wish to change. From there, you will have the ability to adjust your upcoming shipment date, product quantity, delivery schedule, payment information, and shipping address.

How can I skip an order?

You can skip an upcoming recurring shipment up to 3 days prior to the scheduled ship date. Log into your Furtuna Skin account, hover over "My Account" > "Manage Subscriptions" > "Delivery Schedule" and select the skip button next to the subscribed product you wish to skip.

Can I change the ship date of my next subscription order?

You can change the ship date of your upcoming auto-replenishment order up to 3 days prior to the scheduled ship date. Log into your Furtuna Skin account, hover over "My Account" > "Manage Subscriptions" and select the edit button next to the subscription you wish to change. Then, select “change” next charge date to choose your new ship date in the drop-down menu (and be sure to click save).

Can I cancel my subscription?

Yes, you can pause or cancel a subscription. Simply log into your account and hover over "My Account" > "Manage Subscriptions" and select the cancel button next to the subscribed product you wish to cancel.

Is auto-replenishment available for international orders?

Furtuna Skin accepts auto-replenishment orders for delivery within the United States only (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories).